Shipping policy

Shipping & Delivery Policy

Free Shipping Offer

Enjoy complimentary shipping on orders of $49 or more before taxes.

Eligible Provinces

This offer is valid within Canada for the following provinces: Quebec, Ontario, Manitoba, Alberta, Saskatchewan, New Brunswick, Nova Scotia, and Prince Edward Island.

Special Condition for British Columbia

For orders shipping to British Columbia, free shipping applies on orders of $100 or more before taxes. A handling fee of $25 CAD will be applied.

Excluded Regions

This offer does not apply to the following provinces and territories: Yukon, Northwest Territories, Nunavut, and Newfoundland & Labrador.

Processing & Delivery Times

Please note that while customers may select a preferred shipping carrier at checkout, Moura Cuir may use a different carrier when necessary. This decision is based on factors such as package size, carrier availability, weather conditions, and delivery speed. Our priority is always to ensure that your order is delivered in the safest and most efficient way possible.

Please allow up to 2 business days for order processing and shipment. Orders placed after 12:00 PM (noon) will be processed on the following business day.

The delivery windows displayed at checkout are estimates provided by the carrier and are not guaranteed. During peak periods such as holidays, back-to-school, or major promotional events, shipping timelines may be extended by the carrier. Moura Cuir cannot be held responsible for delays caused by third-party carriers.

If you require your order by a specific date or time, please contact us at mouracuir1976@gmail.com before placing your order so we can advise you on the best options available.

Integrated Brand Logistics

Moura Cuir works with an integrated brand logistics system designed to ensure stock accuracy, product authenticity, and a smooth delivery experience. This model is the standard used by premium brands across Canada and allows us to offer a high level of service to our customers.

When your order includes products from different brands, some items may be shipped from separate, authorized logistics facilities within our network. This is not dropshipping; it is an Authorized Fulfillment Network that operates under official brand agreements and quality controls.

For example:

  • Guess items are prepared and shipped from Moura Cuir’s central retail inventory.
  • Samsonite items are shipped from an authorized Samsonite logistics facility within Canada, following the brand’s standards for packaging, security, and warranty.

This model offers several advantages:

  • Products remain fully covered under each brand’s warranty and authenticity controls.
  • Delivery routes are optimized for faster and more reliable shipping.
  • Stock accuracy and packaging quality are maintained at premium standards.

As a result, multi-brand orders may arrive in more than one parcel and cannot be combined into a single package or held to ship together. Each shipment will have its own tracking number, allowing you to follow every item in your order with clarity and confidence.

Tracking Information

Once a shipping label has been created by the carrier, a tracking number will be automatically sent to the email address provided at checkout. You can use this number to track the progress of your shipment online.

We make every effort to prepare and dispatch orders as promptly as possible so that you can receive your items in a timely manner.

Cancellation Policy for Shipped Orders

Customers may request an order cancellation before the tracking number has been issued and the shipment has left our facilities or our authorized fulfillment partners.

Once the order has been shipped and a tracking number has been generated, cancellation requests can no longer be accepted. At that stage, if you no longer wish to keep the item, you will need to follow our standard return process upon receiving the package.

Any such request will be treated as a return and will be handled in accordance with our Refund Policy.

In-Store Pickup

Customers who select the in-store pickup option will be required to provide the following information upon arrival:

  • Full name
  • Valid ID (mandatory for pickup)
  • Contact phone number
  • Signature on the pickup form

These details are collected via a mandatory form that the customer must sign at the time of pickup for verification and security purposes.

Cancellation Policy for In-Store Pickup

Customers who have selected in-store pickup have a one-week (7 days) window to request a cancellation from the date the order is placed.

If you wish to cancel your pickup order, please notify us within this period by contacting mouracuir1976@gmail.com.

After the one-week period, cancellations may not be possible as we aim to prepare orders promptly to ensure timely service for all our customers.

Address Verification

It is the customer’s responsibility to provide a correct and complete shipping address at checkout. Please ensure that your street name, unit number, postal code, and contact details are accurate before confirming your order.

Moura Cuir is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

Return Policy for Incorrect or Incomplete Address

If a shipment is returned to us due to an incorrect or incomplete address, any additional shipping costs required to resend the order to the correct address will be the responsibility of the customer.

We recommend carefully reviewing your shipping details at checkout to avoid unnecessary delays or additional charges.